Pitch Patterns is an AI-powered platform that maximizes performance for both human and AI agents. Defy industry standards with our groundbreaking conversation analytics. Transform your contact center into a performance powerhouse.

The Pitch Patterns crest encapsulates the essence of our AI-driven platform. At its core, we believe traditional human values are either elevated or diminished in today's world. Our passion for meaningful conversations inspired us to create a champion for both conversations and the people who engage in them. By fostering healthy competition within teams, we revive the spirit of chivalry—honoring quality, craft, and excellence in communication. Our technology isn't about medieval weaponry; it's about arming modern professionals with the tools to excel in their conversations and strengthen their campaings and missions.

Pitch Patterns integrates with leading call recording platforms like VCC, Genesys, TelTel, or your AI Agent platform. Utilizing advanced AI models, it accurately transcribes and analyzes both inbound and outbound calls. Through an intuitive user interface, Pitch Patterns delivers actionable insights, patterns, and key moments, reducing manual call review time by up to 90%. The platform seamlessly captures data to drive performance improvement through leaderboards, bonus systems, and targeted coaching tools.

Unlike Gong's focus on revenue intelligence, we deliver the world's most advanced conversation analytics to activate team performance. We're the Mixpanel for call conversations, providing enterprise-grade insights to drive tangible results for medium and large, established call centers. By seamlessly integrating with AI agent platforms, we help AI-centric call centers build high-quality call pipelines from scratch. We ensure unparalleled quality control in the age of automation.

While Supernormal caters to note-taking needs for small teams and individuals, we specialize in empowering established call center teams with rigid structures and goals. Our AI Agent platform integrations enable even small companies to build their first call centers and rapidly scale their ability to deliver exceptional customer experiences. By focusing on high-quality conversations not note taking, we help businesses boost brand reputation and drive sales.

Sales managers primarily influence two key aspects of sales calls: conversation design (scrpts, objection handings) and agent skills (soft skills, rapport). We've focused on developing a visual representation of conversations to quickly identify issues with script, structure, or soft skills to save time for managers.

Pitch Patterns platform is designed to foster self-learning and engagement. Agents can independently deepen their knowledge, saving managers time. Additionally, leaderboards add a competitive element to the process. Unlike platforms that overpromise and underdeliver, we focus on practical solutions. The key to sales success lies in consistent practice and learning from each call.

While quickly boosting sales through positivity projection, high energy, and active listening is tempting, this approach often leads to burnout and requires extensive training. Pitch Patterns offers a data-driven alternative to traditional sales training. By breaking down calls into phases and analyzing keywords, we pinpoint areas for improvement in objection handling and agent skills. This empowers managers to make data-informed decisions that boost ROI. While technology provides valuable insights, human expertise remains essential for driving sales success.

We focus on agent development, not micromanagement of real-time conversation. While some call center tools like Cresta.com and Cogito emphasize real-time assistance, we believe it can be counterproductive. Our research suggests agents using such tools become distracted, hindering their ability to develop indepdent skills.
Think of it this way: Tesla focuses on true self-driving cars, not constantly bombarding the driver with instructions how to better drive a car. Similarly, Pitch Patterns aims for full AI agent automation, not simply supplementing human agents with endless prompts.
The human brain thrives on learning and autonomy. Post-call analysis empowers agents to reflect on their performance and develop their skills effectively. This empowers human agents and is a much more humane way to deliver improved performance.

Growing call centers with 10 or more agents, handling inbound or outbound sales and support via phone or IVR. Ideal for teams with a dedicated manager or quality control specialist.

Small (2-10 people) teams that love technology but are still figuring out the basics. These companies are currently establishing foundational processes, including script development and quality control systems without automation. As their operations solidify, Pitch Patterns becomes the ideal tool to quantify the base process.